If you are not completely satisfied with your purchase, you may return it within 45 days of receiving your order. The item must be returned to us in its original condition. After understanding our return policy, complete return request form with a return reason. We will send you an email with return instructions.
Change of mind
Since we cannot restock used item for resale, we must receive your returned merchandise in its original condition with tags attached. If you change your mind about the item you purchased, you may only return it for a refund and we do not refund you the return shipping charge. Also restocking fee will be charged.
All return item(s) must follow return criteria below:
- All returns must be made within 45 days of receiving your order.
- Product must be in same condition as it was shipped out.
- No odors of any kind e.g. smoke, hair product, perfume.
- Item(s) must be unworn and unaltered in any way(brushed, combed, finger combed, styled, cut, product applied, etc.).
- Tags must still be attached and hairnet undamaged.
- All original retail manufacturer's packaging, tags and materials must be returned.
- The invoice or copy of invoice must be inside the package. (Please check return section on your invoice.)
- All returns can be subject to a restocking charge depending on the merchandise's condition.
- All returns can be rejected if inspection has shown signs of not meeting our criteria.
- Must be in Original and perfect Factory Condition and in original packaging.
- The customer is responsible for all return shipping charges, including duty and tax if applicable. We cannot accept C.O.D. shipments.
- If an package is "Return to Sender" or "delivery refused", the original order will be canceled and refunded.
- For "Return to Sender" or "delivery refused" shipping costs will not be refunded.
- If we have a suspicion that you have returned a different item to that supplied by us, or we feel the item has been incorrectly mistreated you will not be eligible for a refund or replacement.
- Please, send us your package via USPS.
All returns can be subject to a restocking charge. The restocking fee is determined by the condition of your return item. Hairbird.com reserves the right to establish a restocking fee after inspecting your return items.
- If products have been brushed, fingered, worn, damaged, odor(smoke, perfume, hair spray, etc.), or tags/packaging tampered with, products will be charged a restocking fee.
Wrong or defective item(s)
Altered items are not returnable or exchangeable even it's defective.
If the item was sent wrong or was defective, please contact us.
Undeliverable Address / Unclaimed
All packages returned to us due to an invalid address or unclaimed will be restocked and you will be issued a refund minus the initial shipping charge. We are not able to reship an order as all returned shipments are processed by our Returns Department.
The exchange/replacement is not available. The item must be returned and refunded and a new order must be placed for the desired item.
Go to Return Request Form