FAQs Order


Order FAQs

Q1. Can I change my order?
Once the order has been placed, it cannot be changed. The order will have to be cancelled. Please click the "Cancel Order Before Ship" on the bottom link immediately after placing the order.
Q2. Does Hairbird.com accept phone, email or fax orders?
Unfortunately, we do not accept phone, email or fax orders. All orders must be placed online.
Q3. Can Hairbird.com use registered mail for my APO/FPO order?
Sorry, no. We do not offer a registered mail option for APO/FPO orders. We mainly use the standard service offered by the United States Postal Service to keep rates as low as possible.
Q4. What should I do if I have placed a duplicate order by mistake?
Please login and go to My account. Then click "My orders" to view all of your orders. From here, you can confirm if you placed a duplicate order or not. If you see the duplicate order, you have to cancel it immediately. Please click the "Cancel Order Before Ship" on the bottom link.
Q5. What does the order status "Shipped" mean?
If your order status shows "Shipped", your order has been shipped successfully. You will also be able to view tracking numbers in "My Account"→"My Oders"→"ID"(order number)→"Shipment information" or email.
Q6. What does the order status "Processing" mean?
If your order status shows "Processing", this means that your order has been received and is awaiting shipment.
Q7. How can I check the status of my order?
Please login and go to "My account". Then click the "My oders" to view all of your orders. This will allow you to check on the status of all your recent orders, whether a single order or more extensive orders.
Q8. Can I exchange an item?
Unfortunately, we do not accept exchanges.

If the item was sent wrong or was defective, you can exchange item only for the exact same item. Exchanges are made for in-stock items. If we do not have the item in stock, we will refund you the amount of your original purchase and your return shipping charges after inspection.
To get an exchange, send us the item and invoice or copy of invoice within 30 days of purchase date. Once the exchange process has been initiated, you should recieve your exchange item within 14 days.
Q9. Why haven't I received any confirmation email?
If you have not received any confirmation email, do not place your order again. You should first check your order status on our website. Simply click "My Account" → "My Orders". You will see whether your order has been dispatched or not.
Sometimes our confirmation email might be marked as spam. Check your spam folder to see if your confirmation email is there or check your order status before doing anything else.
Q10. I have placed an order and now I want buy another item. Can I add that to my order?
We're sorry but we're unable to add additional items to an order that’s been confirmed, since we don't store any credit card information. You will have to place a new order for the additional item(s).
Q11. I sent a message to Hairbird.com via "contact us" but haven't received a response. Why?
It is likely that we have received your email and have replied. However, some email programs mark our emails as spam or completely block them. Check your spam folder to see if our reply is there. Sometimes, our customer service can be a bit backed up. If you sent an email and haven't heard from us, wait few days before sending a second inquiry.
Q12. I lost my invoice. How do I print an invoice?
To view or print your invoice follow these simple steps:

1. Log in to your account.
2. Click "My Account" link.
3. Click "My Orders" link.
4. Click your order number.
5. Click "Print Invoice" link on the top right of the invoice.

If you are not a member, you can print your invoice from our confirmation email.


Please first read the FAQs above. Then if you still have any questions, we'd be happy to help. Please contact us.